Privacy Policy
Clement Hardware has created this privacy statement in order
to demonstrate our firm commitment to privacy. The following discloses
our information gathering and dissemination practices for this
website: clementhardware.com.
We use your IP address to help diagnose problems with our server,
and to administer our Web site. Your IP address is used to help
identify you and your shopping cart and to gather broad demographic
information.
Our site uses cookies to keep track of your shopping cart.
This site contains links to other sites. clementhardware.com
is not responsible for the privacy practices or the content of
such Web sites.
Our site uses an order form for customers to request information,
products, and services. We collect visitor's contact information
(like their email address) and financial information (like their
account or credit card numbers). Contact information from the
order form is used to send orders and information about our company
to our customers. The customer's contact information is also used
to get in touch with the visitor when necessary. Users may opt-out
of receiving future mailings; see the choice/opt-out section below.
Financial information that is collected is used to bill the user
for products and services.
We will not rent or sell your name, address, email address, credit
card information or other personal information to any third party
without your permission. However, we must give full cooperation
in any situation where we are required by law or legal process
to provide such information.
Security
This site has security measures in place to protect the loss, misuse
and alteration of the information under our control.
Clementhardware.com uses the latest technology to protect your
credit card information. You can place your orders using Netscape's
SSL encryption (the Internet standard for secure transactions)
or you can telephone, fax or email your card information to us.
As reported in a recent Knight-Ridder News Service article (which
appeared in the Philadelphia Inquirer), "In 1997, there were no
reports of credit-card information stolen on the World Wide Web
during a transfer of information over a Secure Socket Layer (SSL)
line, the kind of line used by Netscape Navigator and Microsoft
Explorer. There were no slip-ups. None."
If you are not comfortable placing your order online, we understand.
Just give us a call at the number listed below.
Otherwise, rest assured that our SSL servers are capable of up
to 128-bit encryption, the most secure SSL encryption available
today.
Choice/Opt-Out
Our site provides users the opportunity to opt-out of receiving
communications from us and our partners at the point where we request
information about the visitor.
This site gives users the following options for removing their
information from our database to not receive future communications
or to no longer receive our service.
- You can send email to webmaster@clementhardware.com
Correct/Update
This site gives users the following options for changing and modifying
information previously provided.
- Email webmaster@clementhardware.com
- Call the following telephone number: 410-647-4611
Policy
Customers who buy products through clementhardware.com will be
deemed to be customers of Clement Hardware, Inc. Accordingly,
all Clement Hardware, Inc. rules, policies, and operating procedures
concerning customer orders, customer service, and product sales
will apply to those customers. We may change our policies and
operating procedures at any time.
Pricing
We will determine our pricing for products in accordance with
our own pricing policies. Product prices and availability may
vary from time to time. We reserve the right to review your order
for accuracy in our pricing, and cannot guarantee the availability
of price of any particular product. The pricing received via our
shopping cart system is a fair indication of our current prices,
but note that we reserve the right to make corrections at any
time.
Returns
Should your item arrive damaged or incomplete, we will exchange
it. The same applies if we ordered the incorrect item, or if an
incorrect item was shipped. Just notify us as soon as possible
so that we can schedule the exchange.
All products returned or exchanged for reasons other than above
are subject to restocking fees. The fees vary by manufacturer:
anywhere from 15 - 35% of the purchase price. The average restocking
fee is 25%. Contact us for exact
rates. All returns must be authorized by our staff. All returns
are inspected and must be in brand new resaleable condition and
in the original packaging. Any missing parts will void the return.
No returns are allowed on merchandise that was installed and removed
as it is considered used and no resaleable, nor are custom-keyed
locksets returnable under any circumstances.
For purchases made by credit card, a credit will be issued to
the original card used for the purchase. We do not issue store
credit.
Modification
We may modify any of the terms and conditions contained in this
Agreement, at any time and in our sole discretion, by posting
a change notice or a new agreement on our site. Modifications
may include, for example, changes in fee schedules, payment procedures,
and rules.
Limitation of Liability
We will not be liable for indirect, special, or consequential
damages arising in connecting with this Agreement or clementhardware.com,
even if we have been advised of the possibility of such damages.
Disclaimers
We make no express or implied warranties of representations with
respect to clementhardware.com or any products sold through clementhardware.com
(including, without limitation, warranties of fitness, merchantability,
noninfringement, or any implied warranties arising out of a course
of performance, dealing, or trade usage). In addition, we make
no representation that the operation of our site will be uninterrupted
or error-free, and we will not be liable for the consequences
of any interruptions or errors.
Miscellaneous
This Agreement will be governed by the laws of the United States
and the State of Maryland, without reference to rules governing
choice of laws. Any action relating to this Agreement must be
brought in the federal or state courts located in Annapolis, Maryland
and you irrevocably consent to the jurisdiction of such courts.
Contact
If you have any questions about our policies, the practices of
this site, or your dealings with this web site, you can contact:
Clement Hardware, Inc.
ATTN: Webmaster
500 Ritchie Highway
Severna Park, MD 21146
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